Free delivery for orders over R1500 Subject to availability and receipt of full payment, delivery of the Goods shall be made by the contractor to an address specified by the Customer within the Republic of South Africa. The courier will inform us of the expected delivery time of the order If delivery is not taken by the Customer after a reasonable number of attempts by the courier, the Goods will be retained for a period of 8 weeks, whereafter the Goods will be regarded as having been abandoned and the we will be entitled to deal with the Goods as it wishes and for its own account 1. Returns 1. If on delivery any of the Goods are defective in any material respect, the Customer must give written notice of such defect to the Supplier within three business days of such delivery. 2. The Customer must also provide proof of payment and their written reason for the return. 3. Provided the Supplier’s quality assessor has signed the returned goods off as (i) defective or (ii) substantially different from the Website description or image of the item/s purchased, or (iii) in the case of made to order items, substantially different from the specifications, the Supplier shall then- 1. replace the defective Goods within 14 days, to the extent that this is possible, or 2. where impossible, replace the defective Goods with Goods as similar as possible to the Goods as the Supplier is able to source; or 3. refund to the Customer the price for the Goods which are defective using the same payment method as the original payment, or 4. repair the Goods and deliver them to the Customer. 4. Returns and requests for replacements or exchanges must be made within 6 months of delivery (12 months for furniture). 5. The Supplier shall be under no liability in respect of any defect arising from fair wear and tear or any willful damage, negligence by any other party, subjection to abnormal conditions, used for a purpose other than their usual intended purpose, storage, transport or cleaning contrary to the warnings or care instructions issued by the Supplier, failure to follow the Supplier’s instructions (whether oral or in writing), misuse or alteration of the Goods without the Supplier’s approval, or any other act or omission on the part of the Customer, its employees or agents or any third parties. 6. Cancelled and/or returned orders are subject to collection charges of R250.00 per order, except where the bulk or number of Goods returned require special transport arrangements- in that case a quotation will be submitted to the Customer. These charges must be paid by the Customer. However, if the goods are found to be faulty in a material respect, the Supplier will refund the Customer the collection charge. 7. We will consider an exchange or refund of Goods that are not defective if unused, undamaged and in their original condition, and they have been returned within 30 days of delivery. Due to the nature of the manufacturing process: 1. we cannot accept returns of rugs because of a width variance of +/-3%; 2. dye variation may also occur in all rugs 3. made to order products cannot be returned unless they differ substantially from the material specifications of the order. 8. Goods cannot be returned for reasons that we disclosed to the Customer on the Website